National Delivery Policy
We partner with DPD Next Day Delivery to ensure your gelato arrives fresh and frozen wherever you are in the UK.
Minimum order £25
Order Processing
Order Cut-off Time: Orders placed Monday to Wednesday will be dispatched the following day and delivered with "next-day delivery". 1 to 3 business days
Weekend Orders: Orders placed Thursday to Sunday will be dispatched on Monday and delivered on Tuesday. 1 to 3 business days
Delivery Schedule
Express 1 to 3 business days: DPD ensure delivery in 1 to 3 business days.
No Weekend/Monday Deliveries: Deliveries are not available on Mondays, Saturdays or Sundays.
Shipping Costs
Standard Delivery Fee: £4.99 per order.
Free Shipping: Enjoy free shipping on orders over £60.00.
Packaging
Your gelato is shipped in sustainable insulated packaging with dry ice to maintain its freshness.
Safety Note: Avoid direct contact with dry ice, and let it dissipate in a well-ventilated area.
Delivery Instructions
Ensure someone is available to receive the delivery, as gelato must be placed in a freezer immediately.
Specify a safe place or neighbour if you’re unavailable.
Order Tracking
DPD will send tracking details via email or SMS so you can monitor your delivery in real time.
Local Delivery Policy
We offer convenient same-day delivery for customers near our base in NW10 6TD, available every day of the week.
Minimum order £25
Delivery Processing Time
Orders placed before 2:00 PM: Delivered the same day between 3:00 PM and 9:00 PM.
Orders placed after 2:00 PM: Delivered the next day between 3:00 PM and 9:00 PM.
Delivery Availability
7 Days a Week: Local delivery is available every day, including weekends.
Delivery Confirmation
You’ll receive an SMS or email with an estimated time of arrival (ETA) for your delivery.
Delivery Areas and Rates
Coverage Area: Local delivery is available for addresses within a 4-mile radius of NW10 6TD.
Delivery Fee:
£4.99 for orders under £60.
Free delivery for orders over £60.
Pick Up Policy
We offer a convenient pick-up option for customers who prefer to collect their gelato directly from us.
Minimum order £25
Pick-Up Availability
When: Pick-ups are available 7 days a week.
Notice Period: Orders must be placed at least 2 hours in advance.
Location
Address: Unit F11, School Road, London, NW10 6TD, UK
Confirmation
You will receive a confirmation via SMS or email once your order is ready for collection.
Product Quality Assurance
We guarantee that your gelato will arrive fresh and perfectly frozen. If your order arrives melted or in unsatisfactory condition, please contact us within 2 hours of receiving the item, providing video or photographic evidence. We’ll be happy to arrange a replacement or refund.
For further details, please refer to our Return Policy.
Contact Us
For any questions or special requests, please contact us at Info@bricelondon.uk or call 07562465919.